More Kiddie Q & A
Linda Formichelli found out that kids have a lot to say about client relations as well. And so, without further ado, here's what our young'uns think about Doing Work.
1. I did everything the client asked, but he's still not happy with my services. I don't want to lose this client! What should I do?
Antoinette: Ask that client what in the name of Jesus and the cosmic universe it is that he wants. Ask him what he wants to see, or what he wants you to do. If you can't fulfill those things, then realize there is something in this world you actually can't do. Give the client a candy cane (or other various candies) and send him on his way. Also, show that you're a good sport and refer him to someone else. As for you: get over the client, because you soon will realize that, like men, there are plenty o' clients in the sea.
Of course that is one possibility. The other one is to break down into tears in front of the client. Sympathy is a very sharp weapon.
Erin N.: Think about it with your Mom and Dad.
Erin H.: I would tell the client that I worked very hard and did everything he said. I need better instructions to do a better job.
Nicholas: Telephone nicely.
Ashley: Work harder.
2. A company wants to pay less than I normally charge. I'm not very busy and could use the work -- but I don't want the client to think I'm a pushover and to always expect a discount. What should I do?
Philip: Tell them that it is a first-time buyer's discount program.
Lacey: Although I don't know the relationship between you and your client, I could tell you that he or she probably doesn't respect you very much. Accept the job, but tell your client that you eventually want to be paid in full. But remember: being paid some or most for a job is always better than not being paid at all.
Erin H.: I would compromise the first time, but tell the client from the start that this price was only because business was slow.
3. I just got a call from a potential client. I'd love to work with her, but I'm just too busy right now. How can I say no to this project without ruining my chances for future work?
Lacey: Never turn down work, even if it means you have to work around the clock to get it done. The bottom line is, if you do say "no" to the project, it will mean your chances are ruined. She will go to someone else, and will probably be pleased with that person, and will forget that you even existed. Do whatever it takes to get the job done. Perhaps this client will consider stretching the deadline, but that would be the only request I would make. And if the deadline is set in stone, break your neck to get it done. Once you're established, that's when you can be choosy about clients or be too busy for others.
4. A prospective client has asked me to meet with them to discuss a project. How should I prepare for the meeting?
Philip: Find out what they want to discuss and do your homework. Go to bed early and eat a big breakfast in the morning.
Erin N.: Have a party, get some drinks and snacks.